Legal

Refund & Cancellation Policy

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We want you to be happy with your subscription. This policy explains how cancellations and refund requests work. It does not limit any statutory rights you may have as a consumer.

1. Before you subscribe

Please check that your device is compatible and read the setup guide for your device. If you are unsure, contact support first — we are happy to help.

2. Refund requests

You can request a refund within [number of] days of your purchase. Before approving a refund, we may ask you to work with our support team to resolve the issue, as most setup problems can be fixed quickly.

Refunds are generally considered when:

  • the service cannot be made to work on a supported device despite troubleshooting with our support team;
  • you were charged more than once for the same subscription by mistake.

3. How to request a refund

  1. Contact us at [support email address] or the contact page from the email address linked to your subscription.
  2. Include your order or subscription reference and the date of purchase.
  3. Briefly describe the reason for your request and the device you use.

Approved refunds are issued to the original payment method. Processing times depend on your payment provider.

4. Cancellation

You can cancel your subscription at any time by contacting us. Cancellation stops future renewals; your access stays active until the end of the period you have already paid for, unless a refund has been issued.

5. Statutory rights

If you are a consumer, you may have additional statutory rights — for example a right of withdrawal under the laws of your country. This policy does not affect those rights.

6. Questions

If you have questions about this policy, contact us at [support email address] or the contact page.